Do not trust their posted showtimes! I drove over an hour to this theater to see A Killing of a Sacred Deer because it was posted on Google, MoviePass and IMDB as playing at this theater only to find that corporate decided to not to show it only hours before the movie was to start.
This movie theater is poorly managed. It is always understaffed--it often can take 30 minutes or more to be served at the concessions and I have never seen more than one window open for ticket sales. The "ticket taker" as you enter the hall for the auditoriums is always rude and/or unfriendly--not a good impression... Additionally, the hallway leading to the auditoriums frequently smells like urine, or worse. This place is so unclean. It is better to just drive from Falmouth to the Dennis "Entertainment Cinemas" or to the Wareham "Flagship Cinema". They are both better staffed and are clean.
And, yes, if you are so inclined, often times you can walk right in and take a seat, bypassing the ticket sales booth. No one cares. About anything.
For the Cape it's just alright. By the phrase 'for the Cape' I mean nothing derogatory towards the 'Cape' culture, I just mean to inflect the ideals that come with the Cape. A more laid back lifestyle for a person that cares to live a calm and easy life. Said people are more inclined to lower their expectations of things in life and live more openly. For Regal, the people accept that it may be one of the only movie theaters on the Cape and that it plays all the blockbuster hits of a given weekend. What people cannot accept, however, is the poor service due to long waiting times at both the ticket booth and the food stand. They cannot accept the ancient seats that seem to have absorbed scents unimaginable to the average moviegoer. They also cannot accept the run down feel of the place, from the carpeting to the appliances to the bathrooms. But just maybe these things give in to the 'Cape' feel the laid back attitude. Maybe it's just alright.
We went to see DUNKIRK yesterday (7/24) at the 4:15 showing. We arrived 25 minutes early ... it was a rainy day and suspected other people would have the same idea. The line for the tickets was literally out the door into a vestibule. A conservative estimate was 125 people in front of us.
When we got inside the lobby we could see that there were four ticket booths... but ONLY ONE PERSON was selling tickets. 4:15 came and went and we were still in line.... about 30 people to go. I ran to the theater (past the non-existent ticket taker... see Howie pepe's comment) to check on the likelihood of getting (good) seats. The theater (#11) was super jammed... ticket holders were coming out because it had become stiflingly hot.
Surely someone could have announced that it was a (near) sellout and there was no chance to get in and get a (decent) seat. No one cared to do this simple courtesy.
I don't know what everyone is complaining about. I was expecting a horrible movie experience, and I go to the movies a lot. When we got there, a very nice man sold us our tickets, and the kids at the concession stand were super nice. The popcorn was fresh. And, no, no one took our tickets as it was a very slow night, but what difference does that make? Were you planning on NOT paying if you could get away with it? The guy who sold us the tickets was watching who was coming and going. He knew who paid. The seats are just as comfortable as any other movie theater. It was a good experience. And I would think that if people don't frequent this location, there will probably be NO movies on the Cape at some point in the future.
Regal Cinemas Cape Cod Mall 12 is a US Movie Theater based in Hyannis, Massachusetts. Regal Cinemas Cape Cod Mall 12 is located at 793 Massachusetts 132, Hyannis, MA 02601, USA.
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